Registry › Compare › Call Center AI vs Rasa

Call Center AI vs Rasa

Rasa leads on trust: 57.2/100 (Grade C) against 42.4/100 (Grade D), a 14.8-point gap. Rasa leads on supply-chain integrity and adoption, and rests on broader evidence.

D Call Center AI 42.4

Send a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number!

microsoft/call-center-ai · #1169 overall · #12 Voice & Conversational · coverage C (2/5)

Call Center AI doesn't lead on any scored dimension in this pair.

C Rasa 57.2

💬 Open source machine learning framework to automate text- and voice-based conversations: NLU, dialogue management, connect to Slack, Facebook, and more - Create chatbots and voice assistants

RasaHQ/rasa · #784 overall · #10 Voice & Conversational · coverage A (4/5)

Choose Rasa if supply-chain integrity and adoption matter most.

+7.3Adoption: 21.4k GitHub stars against 6.7k
+3.0Safety / Integrity: 59% of recent commits signed, against 17%
+1.5Maintenance: last push 102d ago, against 125d ago
+0.6Transparency: OSSF Scorecard 5.3 against 4.6

Where they differ

6.6

Safety / IntegrityRasa +3.0

9.6

12.4

TransparencyRasa +0.6

13.0

3.7

MaintenanceRasa +1.5

5.2

9.2

AdoptionRasa +7.3

16.5

-0.3

Runtime calibrationRasa +2.4

+2.1

1 dimension identical: Identity 10.8 · Full evidence table

An independent, evidence-based trust comparison of Call Center AI and Rasa, two Voice & Conversational projects in the HVTracker registry. Scores come from public, checkable signals — supply-chain provenance, OSSF Scorecard, maintenance, and adoption — not popularity.

Full evidence

Signal	Call Center AImicrosoft/call-center-ai	RasaRasaHQ/rasa
HVTrust score	42.4	57.2
Evidence grade	D	C
Coverage grade	C	A
Overall rank	#1169	#784
Rank in Voice & Conversational	#12	#10
GitHub stars	6.7k	21.4k
Last updated	125d ago	102d ago
Build provenance	No	No
OSSF Scorecard	4.6 / 10	5.3 / 10
License	Apache-2.0	Apache-2.0
Downloads	—	40k/wk
Trust dimensions (points earned)
Safety / integrity / 25	6.6	9.6
Identity & provenance / 18	10.8	10.8
Transparency / 17	12.4	13.0
Maintenance / 20	3.7	5.2
Adoption / 20	9.2	16.5
Runtime capability surface (full matrix)
MCP server	—	—
External providers	1 — Redis	3 — Amazon Bedrock, Postgres, Redis
Requires API keys	No	No
Plugin surface	—	plugins
Provenance drift	—	Match

Open in the live compare tool → Call Center AI profile Rasa profile More Voice & Conversational →

How to read this: HVTrust (0–100) weighs supply-chain signals (provenance, OSSF Scorecard, signed commits, open license) alongside real-world adoption, scaled by an evidence-confidence factor. Grade bands: A ≥ 80, B ≥ 65, C ≥ 50, D < 50. Signals refresh daily. Full methodology v4.4 →